J1 Desktop Not Authorized / Cannot Start Error

Problem:

When attempting to launch the J1 Desktop application, you see a message (shown below) indicating that it cannot start and is not in the list of authorized programs.

 

Solution:

This message may occur after a major version upgrade when your computer has not synchronized the Start Menu icons with Jenzabar or you are using a manually downloaded connection file saved on your computer.

  1. From the Start Menu, search for "RemoteApp"
  2. Find the instance you are having trouble with and click View Details as shown:
  3. Click the Update Now button.
  4. You should see a similar success message. Click Finish.
  5. Find the new Start Menu icon and try again.

 

Note: If you don't see anything in the Remote Apps screen, follow these One-Time setup instructions. Delete the Icon you were using to avoid further confusion.

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